We had such a great experience at the North Oak location, my kiddo is not a huge fan of dentists (not the best experience with a previous Dentistry) and from the moment we arrived Pediatric Dental Specialists was welcoming, caring, and extremely efficient throughout my sons appointment. Even when my son was not happy and was being resistant, the Dentist calmly explained what she was doing every step of the way to ease his mind and help move things along. I've recommended this place to many neighbors and am so happy we found Pediatric Dental Specialists!
We were told my 6 year old would have to have 2 teeth pulled due to crowding. When my son heard them talking about it, he wanted to start crying. The staff was great. They immediately saw his reaction and stopped talking about it and told him not to worry. I was told they would send an email providing me with information about the tooth extraction so we knew what to expect. I never got the email even after calling back about it. We didn't have a clue what to expect going in. After it was done, we weren't given any guidelines either. I tried calling the office just to see when we could give Ibuprofen/Tylenol for pain. I had to leave a message and never got a call back. If you just need a cleaning, the staff is great with the kids. Since my kiddo will need more work done in the future, he'll be going to our family dentist from now on. Review edit: the office called after seeing my review to let me know the steps they have already taken to make sure everyone has a pleasant experience. I was irritated when I posted my reveiw, so I wasn't being totally fair. The office has been great, other than the miscommunication with our most recent visit. In fact, my same kiddo knocked his tooth out at 3 years old on his daycare playground, at the end of the day. The staff stayed late in order to see him. They even helped keep my 1 year old occupied so I could be with him.